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On In-Office Safety Procedures

 As a team health care provider, our priority is the safety and wellness of our patients and staff.

As regulated health care professionals, we strictly abide by the specific guidelines dictated by the Government of Alberta and our regulatory bodies regarding reopening our clinics during the COVID-19 pandemic.

General Guidance

We would like to inform you of the safe practice plan we are implementing at our clinic.

  • **All patients will be required to provide their own mask or facial covering and wear it over their nose and mouth at all times. 

  • **Please do not present to your appointment any more than 5 minutes early. This will help reduce the distance between a person's.

  • Our Clinicians and Administration Staff will always be wearing masks; gloves when warranted.

  • Our appointment schedule and Administrations have been adapted to reduce the number of people in the clinic at one time.

  • We are continuing to be extra vigilant in adhering to all of our Infection Protection and Control Policies, with increased disinfecting of all door handles, countertops, and other public surfaces.

  • Treatment areas are thoroughly sanitized after each patient.

  • Hand sanitizer is available for your use.

  • Patients will be pre-screened for COVID-19. Clinicians have the right to refuse treatment to anyone exhibiting symptoms.

  • Staff are screened for COVID-19 daily and will stay at home if required.

  • The staff has been provided information on physical distancing, and social distancing practices will be followed.

  • Waiting room management strategies have been implemented.

  • Specific changes to the check-in/out procedure.

  • Magazines have been removed.

  • Cashless or no contact payment strongly encouraged.

  • Gloves will be provided.

Others Guidance


  • All clients must have either a written prescription from a Medical Doctor or a written referral from a regulated health professional (

    • An existing written prescription is only valid if issued within the last 12 months.

    • An existing written referral is only valid if issued within the last 12 months.

    • A copy of the original written prescription or written referral is acceptable.

    • The written prescription or written referral must be provided prior to receiving treatment.

    • A copy of the written prescription or written referral must be kept in the client’s file.

  • All previous requirements for hygiene standards, PPE, masks, and other barriers issued by the individual associations will still apply until January 4, 2021. We will release the new “Infection Prevention Control Manual for Massage Therapists in Alberta” document before the end of 2020, which will come into effect on January 4, 2021.  

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